Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account information (name, email, phone number, role, organization details).
• Operational data (assigned bins, collection events, alert acknowledgements, notes).
• Device and usage data (IP address, browser type, app activity, timestamps, log data).
• Support and communication records (messages, requests, and feedback).

2. How We Use Information

• Provide, maintain, and improve service features and reliability.
• Authenticate users, enforce permissions, and secure accounts.
• Generate operational dashboards, alerts, and collection insights.
• Respond to support issues and communicate platform updates.
• Comply with legal, contractual, and regulatory obligations.

3. Legal Bases (Where Applicable)

Depending on jurisdiction, we process data based on one or more legal bases such as contract performance, legitimate interests, compliance with legal obligations, and consent where required.

4. Sharing and Disclosure

We do not sell personal data. We may share data with:

• Trusted service providers (hosting, analytics, support tooling) under confidentiality terms.
• Affiliates or successors in connection with mergers, acquisitions, or restructuring.
• Regulators, law enforcement, or courts when legally required.

5. Data Retention

We retain personal data only for as long as necessary for service delivery, contractual obligations, legitimate business needs, or legal compliance, then delete or anonymize it where practical.

6. Security

We apply administrative, technical, and organizational safeguards designed to protect personal data, including access controls, encryption in transit, and monitoring of system activity.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain sessions, remember preferences, and understand product usage. You can manage cookies through browser settings where available.

8. Your Privacy Rights

Subject to local law, you may have rights to:

• Access, correct, or delete your personal data.
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent where processing relies on consent.

To exercise rights, contact us using the details below.

9. International Data Transfers

Where data is transferred across borders, we implement appropriate safeguards required by applicable law.

10. Children’s Privacy

Our services are intended for business and operational users and are not directed to children. We do not knowingly collect personal data from children under the age required by local law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted with a revised effective date.

12. Contact

For privacy questions or requests, contact: privacy@hyperthings.io